FAQs

Fill out the registration form on this webpage so we can set up a time to evaluate your case. Be prepared to submit the following (if they apply):

• A front and back copy of your primary insurance card (required)
• A front and back copy of your secondary insurance card
• A copy of the full diagnosis paperwork for your child’s autism diagnosis (required)
• A copy of your child’s most recent IEP (if applicable)

Once we confirm that ABA therapy coverage is included in your insurance plan and your application is complete, we will send you a Financial Agreement to sign and then schedule your assessment. After this assessment, your child’s supervisor will put together their treatment plan and submit it to your insurance company. Upon receiving the authorization to start services from the insurance company, we would move forward with creating a therapy schedule for your child.

**Please note that the length of time needed to move through the intake process is dependent on many internal and external factors, including, but not limited to, your specific primary funding source and our caseload availability.**

Insurance Coverage
We are currently in network with:

• South Carolina Medicaid (Fee-For-Service and TEFRA)
• South Carolina Medicaid MCOs:
  • BlueChoice HealthPlan (Healthy Blue)
  • Humana Healthy Horizons
• Private Insurance Providers:
  • Blue Cross Blue Shield
  • Aetna

Insurance Credentialing in Progress
We are in the process of credentialing with South Carolina Babynet.

For questions about insurance or billing for therapy services, please contact us at: aba@worldupsidedown.org

If you've noticed that your child has behavior that is unlike other children, you may not know what to do. We've put together a quick resource list to help you get started in supporting your child and yourself in the process!

• Autism Testing Centers
• Sensory Friendly Activities
• Insurance
• Medicaid & TEFRA

Each private insurance policy is different and comes with its own limitations and coverage benefits.

Prior to beginning therapy services, our billing team will verify your insurance benefits based on your policy and provide you with a Letter of Financial Responsibility. We know dealing with unexpected expenses is challenging, and we want to ensure you’re well-informed before beginning with our practice.

If your insurance plan doesn’t offer coverage for therapy services or offers only limited coverage, we make every effort to work with you to ensure you can obtain the services you need.

Our clinic is open Monday through Friday from 8:00 AM to 6:00 PM, excluding specific federal holidays. Appointment availability varies by service and provider.

To schedule an appointment or inquire about current availability, please text us at 864-334-8353 or email us. We look forward to serving your family.

Location
World Upside Down Arts Studio
1200 Woodruff Road, Building H7
Greenville, SC 29609

Directions
Enter the Merovan Center complex from Woodruff Road at the stoplight by TD Bank and go straight. Building H is the last building in the complex and will be on your right.

We offer Applied Behavior Analysis (ABA), Speech, and Occupational Therapy.

We offer speech-language services in the following areas:  language, articulation, and fluency.  We also offer the  PEERS® (Program for the Education and Enrichment of Relational Skills)  for Adolescents program.  

If paying with insurance, ABA Therapy services are offered to pediatric patients (18 months through 18 years of age) with a confirmed Autism Spectrum Disorder (ASD) diagnosis. We offer private pay options for children without an ASD diagnosis.

We love that your family loves our clinician – we do too! However, all clinicians must follow specific Codes of Ethics pursuant to their particular therapeutic discipline. Many of these ethical requirements specifically state that clinicians are unable to provide babysitting services, and doing so could be a violation of a clinician’s code of ethics that could harm their ability to participate as a professional therapeutic provider in the future.

If you are looking for babysitting services or respite care, reach out to your provider for recommendations on local agencies and funding sources that might be able to help.

No. Although our clinicians may attend therapy sessions conducted within the community, they are required to drive separately. They cannot drive your child to or from an appointment or outing, and they are not allowed to ride in your vehicle.

This policy is necessary for the safety and well-being of our clients and clinicians.

Many of our clinicians maintain a full-time caseload with a wide variety of patients, and meeting one of our clinicians prior to services beginning can prove very challenging as that clinician attempts to ensure that existing patient needs are being satisfied.

We encourage you to check out our clinician biographies prior to therapy services beginning. If you have specific questions about our clinicians prior to beginning services, reach out.

We love all of our therapists, and we make every effort to accommodate requests for specific clinicians to provide therapy services. For families who are looking for specific therapeutic services or intervention strategies, we will try our best to place you with a qualified clinician with the specific expertise you require at the earliest possible time.

However, if you would like to wait for a specific clinical provider, you can remain on our waitlist until your preferred provider is available, though you may experience a prolonged waiting period for the initiation of therapy services.

Our evaluating clinicians use diagnostic methods that are based upon state-of-the-art research. We take into consideration variables such as the individual’s strengths and weaknesses, impacts on the individual’s quality of life, family dynamics, scheduling availability, individual history, and prognosis, to name a few. We always make recommendations based on medical necessity and apply for therapy coverage to the highest level possible.

Even though we may make a recommendation for a particular quantity of a therapy service, we are limited to certain constraints, such as insurance coverage, policy limitations, skilled provider availability (based on the service type), and client schedules.